Refund policy

Returns & Refunds Policy

At Floguor, we design our furniture to bring comfort, quality, and ease into your home. If something isn’t quite right, we’re here to make the process simple and fair.

1. 30-Day Easy Returns

We offer a 30-day return window.

You may request a return within 30 days of delivery if the item is not a good fit for your space or needs.

All return requests must be approved before sending items back.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • In original condition (unused, unassembled, and undamaged)
  • Returned in original packaging
  • All parts, accessories, manuals, and hardware included
  • Proof of purchase available

Items that do not meet these conditions may be subject to partial refund or rejection.

3. Damaged, Defective, or Incorrect Items

We carefully inspect and package every order, but if something goes wrong during shipping, we’ve got you covered.

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within:

  • 72 hours for visible shipping damage (outer box or broken parts)
  • 7 days for functional or hidden defects

To speed up resolution, please provide:

  • Photos of the packaging (including shipping label)
  • Photos or videos of the issue

Once verified, we will offer either:

  • A free replacement, or
  • A full refund, including shipping costs if applicable

4. Change of Mind Returns

If you decide the item is not right for your space:

  • Return shipping costs are the responsibility of the customer
  • Return shipping must use a trackable service

Due to the size and weight of furniture items, shipping costs can be significant, so we recommend carefully reviewing product dimensions before purchase.

5. Restocking Fee (If Applicable)

A restocking fee of 10% may apply only when:

  • The item is returned without original packaging, or
  • The item shows signs of use or assembly

Items returned in original condition will not incur any restocking fee.

6. Exchange & Replacement

If your item arrives damaged or defective, we can offer a replacement or exchange to resolve the issue faster than a return whenever possible.

7. How to Start a Return

To initiate a return, please contact us at:

📧 service@floguor.com

Please include:

  • Order number
  • Reason for return
  • Photos or videos (if applicable)

Once your return request is approved, we will issue a Return Authorization (RMA) and provide the correct return warehouse address based on your location and product type.

⚠️ Please do not send any items back without prior authorization. Returns sent without approval may not be accepted.

8. Return Processing

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • Approved refunds are processed to your original payment method within 5–10 business days
  • Processing time may vary depending on your bank or payment provider

If you haven’t received your refund after 12 business days, please contact us.

9. Non-Returnable Items

We do not accept returns for:

  • Final sale items
  • Gift cards
  • Items damaged due to improper assembly, misuse, or handling after delivery

10. European Union Customers (14-Day Right of Withdrawal)

For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.

Items must be returned in original condition and packaging.