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FAQs

1. How accurate is the color display on the website?

Each product is photographed with precise attention to detail to ensure colors are depicted as accurately as possible. However, please note that colors may vary slightly depending on your monitor settings and screen resolution.

2. I finalized my order but haven't received a confirmation email. What should I do?

There may be a short delay between placing your order and receiving the summary. Please check your "Spam" or "Junk" folder, as filters may redirect our emails. If you still haven't received it after 2 hours, please contact us for assistance.

3. How can I get assistance with my online order?

You can reach us via Email or Online Chat. We aim to respond to all inquiries as quickly as possible during business hours.

4. How long will delivery take?

Same-Day Dispatch: Orders placed before the following cut-off times will be dispatched the same business day:

  • Monday – Thursday: Before 8:00 PM (EST)

  • Friday: Before 10:00 PM (EST)

Standard Processing & Shipping:

  • Other Orders: Shipped the following business day.

  • Delivery Time: Typically 3–7 business days, depending on your location.

  • Carrier: Our free shipping service is fulfilled by FedEx.

5. How much does shipping cost?

We are pleased to offer complimentary ground shipping on all orders.

6. How do I track my order?

To track your delivery, log in to your account by clicking the "Your Account" link at the top-right corner of FLOGUOR.com. Once logged in, navigate to your order history to view real-time tracking updates.

7. Is a signature required for delivery?

Yes, for security purposes, a signature is required upon receipt of your package.

8. How do I request a refund?

To initiate a refund, please email service@floguor.com within 30 days of your purchase. Please ensure your items comply with our Return Policy. Our team will guide you through the next steps once your request is received.

9. What is your return policy?

We offer full refunds for eligible returned items. To qualify for a return, items must meet specific condition criteria (e.g., original packaging, unused). For full details, please visit our [Return Policy Page].

10. Does FLOGUOR offer price protection?

Our Guarantee: If the price of a product you purchased is reduced within 7 days of your order date, we will refund the difference.

  • Exclusions: This does not apply to temporary promotions, flash sales, coupon discounts, or special events.

  • How to Apply: Send an email to service@floguor.com with your order number and a link to the lower-priced item.

  • Note: FLOGUOR reserves the right to the final interpretation of this policy.

11. What should I do if I'm having trouble completing a purchase?

If you encounter technical issues at checkout, please try the following:

  1. Clear Browser Data: Clear your cache and cookies, then restart your browser.

  2. Switch Methods: Try using a different device, browser (e.g., Chrome, Safari), or network connection.

  3. Verify Payment Details: Ensure the card number, CVV, expiration date, and billing address are correct.

  4. Contact Your Bank: Confirm there are no restrictions on your account for online purchases.

If the issue persists, please [Contact Us] with a description of the error. Our technical support team will investigate and resolve it promptly.