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Warranty Policy

FLOGUOR Warranty Policy

At FLOGUOR, we stand behind the quality of our furniture and are committed to providing products designed for comfort, durability, and everyday living.

We proudly offer limited warranty coverage on eligible products purchased directly from FLOGUOR.

Warranty Coverage Period

Chairs

(Floor Chairs, Gaming Chairs, Office Chairs, Dining Chairs)

1-Year Limited Warranty

Coverage includes defects in:

  • Structural frames
  • Reclining mechanisms
  • Swivel bases
  • Footrests
  • Hardware and workmanship issues under normal residential use

Sofas & Modular Furniture

(Cloud Sofas, Modular Sofas, Compression Sofas, Loveseats, Sofa Beds)

3-Year Limited Warranty

Coverage includes:

  • Structural defects
  • Frame-related issues
  • Foam expansion abnormalities
  • Cushion manufacturing defects
  • Zipper and stitching defects caused by manufacturing issues

What’s Covered

Our warranty covers manufacturing defects in materials or workmanship under normal residential use.

Examples include:

  • Recliner mechanism failure
  • Structural frame defects
  • Hardware malfunctions
  • Manufacturing stitching defects
  • Non-human-caused product defects

What’s Not Covered

The warranty does not cover:

  • Normal wear and tear
  • Fabric wrinkles, foam softening, or natural settling
  • Damage caused by misuse, accidents, pets, improper care, or commercial use
  • Unauthorized repairs or modifications
  • Improper assembly damage
  • Cosmetic wear after regular use
  • Color differences caused by lighting or screen settings

Shipping Damage

If your order arrives damaged, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the product
  • Photos of packaging damage

We’ll work quickly to resolve the issue.

Warranty Claims

To file a claim, contact:

Email: support@floguor.com

Please include:

  • Order number
  • Product name
  • Photos or video of the issue
  • Description of the problem

Claims are reviewed within 1–3 business days.

Resolution Options

Depending on the situation, FLOGUOR may offer:

  • Replacement parts
  • Partial replacement
  • Full replacement
  • Store credit
  • Another appropriate solution

Warranty resolutions are provided at FLOGUOR’s discretion.

Additional Terms

Warranty coverage applies only to the original purchaser and is non-transferable.

Products purchased through unauthorized third-party sellers are not covered.

Need Help?

Questions about your warranty?

Contact us: support@floguor.com