返金ポリシー

Returns & Refunds Policy

At FLOGUOR, we believe furniture should feel right from the moment you bring it home.

We carefully design our products for comfort, quality, and everyday living. If something doesn’t meet your expectations, our team is here to help find the best solution.

1. 30-Day Easy Returns

We offer a 30-day return window from the date of delivery.

If your purchase is not the right fit for your space or needs, you may request a return within 30 days.

All returns must be approved by our customer support team before sending any item back.

We recommend reviewing product dimensions, materials, and specifications before purchase to ensure the best fit for your home.

2. Return Eligibility

To be eligible for a return, items must be:

  • In resalable condition
  • Free from significant signs of use, damage, stains, or modification
  • Returned with original accessories, manuals, and included components
  • Packed securely whenever possible
  • Accompanied by valid proof of purchase

Returns that do not meet these conditions may qualify for a partial refund or may not be accepted.

Our goal is to make the return process fair for both our customers and our team.

3. Damaged, Defective, or Incorrect Items

We carefully inspect and package every FLOGUOR product before shipment.

However, if your item arrives damaged, defective, or incorrect, please contact us — we will make it right.

Please contact our support team within:

  • 7 days after delivery for visible shipping damage
  • 30 days after delivery for manufacturing defects or functional issues

To help us resolve your request quickly, please provide:

  • Order number
  • Photos of the package and shipping label
  • Photos or videos showing the issue

After review, we will provide the most appropriate solution, which may include:

  • A free replacement part
  • Product replacement
  • Repair assistance
  • Full refund when applicable

We always aim to solve issues as quickly and conveniently as possible.

4. Change of Mind Returns

We understand that sometimes a product may not be the perfect match for your home.

For returns due to personal preference, size, style, or change of mind:

  • Return shipping costs are the responsibility of the customer
  • Items must be returned using a trackable shipping method
  • The product must meet our return eligibility requirements

Because furniture items are larger and heavier than standard products, return shipping costs can vary depending on location and product size.

We recommend checking product dimensions and specifications before ordering.

5. Restocking Fee

We do not charge restocking fees for approved returns that meet our return requirements.

A 10% restocking fee may apply only in limited situations, including:

  • Items returned without original packaging when packaging is required
  • Items showing excessive signs of use or damage

We will always communicate any applicable fees before processing your return.

6. Exchanges & Replacement Support

If your product arrives damaged, defective, or has a manufacturing issue, we will prioritize providing a replacement or solution whenever possible.

Our goal is to help you enjoy your FLOGUOR product without unnecessary delays.

7. How to Start a Return

To request a return, please contact us at:

📧 service@floguor.com

Please include:

  • Order number
  • Reason for return
  • Photos or videos if applicable

Once your request is reviewed and approved, we will provide return instructions and the appropriate return address based on your location and product type.

⚠️ Please do not send items back without prior approval. Unauthorized returns may not be accepted.

8. Refund Processing

Once your returned item is received and inspected:

  • We will confirm approval or rejection of your refund
  • Approved refunds will be issued to your original payment method within 5–10 business days

Your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund after this period, please contact our support team.

9. Non-Returnable Items

Certain items cannot be returned, including:

  • Final sale items
  • Gift cards
  • Products damaged due to misuse, improper care, or incorrect handling after delivery

Compressed or vacuum-packed products may have additional return considerations due to packaging and shipping requirements.

Please contact our team if you have questions about your specific product.

10. European Union Customers (14-Day Right of Withdrawal)

For customers located in the European Union, you have the right to cancel or return your order within 14 days after delivery, in accordance with applicable consumer protection laws.

Items must be returned in their original condition and packaging.

11. Our Promise

At FLOGUOR, we want every customer to feel confident when choosing their furniture.

If you experience any issue with your order, please contact us first. Our team will work with you to find a fair and practical solution.

Your comfort and satisfaction matter to us.